Did you know that O2 have a dedicated team in place to help support bereaved customers?
If you have been made responsible to contact businesses and inform them that a loved one has passed away, their customer relations team are on hand to help with closing the deceased person's mobile phone account(s).
How to contact O2 Mobile to inform them of a bereavement
You can contact the O2 bereavement team to inform them of a death by using any of the below details. We do recommend that you send any information in writing so that it can be easily traceable.
Email: [email protected]
Phone: 0800 090 18 20 (Phone lines are open Monday to Friday - 8am until 4.30pm)
Post: O2 Bereavement Team, PO Box 694, Winchester, SO23 5AP
Another option is to visit one of the many UK high street stores in person, however, this can be an emotional time and you may want to inform businesses about the passing of a loved one from the comfort of your own home.
What information will you need to provide to O2 Mobile about the bereavement?
When you contact O2 about the passing of someone you will need to provide the following information:
- Mobile number
- Email address linked to the account
- Confirm whether they had a Pay Monthly contract or a Pay As You Go Account
What are the next steps?
After you have informed the O2 Mobile of the death, they will then be in contact regarding the next steps of the process. In some cases, they may request evidence of the death such as a copy of the death certificate.
Need help with probate after a family member or friend has passed away?
Probate is a complex process, with a great risk for the executor if not executed correctly.
Contact us at Wills.Services today for professional probate advice, and help with probate.
