How to inform Welsh Water of a bereavement
You can notify Welsh Water of a death by completing their online form. This can be found by visiting the bereavement contact section on their website below:
If you could like to speak to a customer service agent over the phone, you can call them on 0800 052 0145. Phone lines are open:
- Monday to Friday: 8:00am - 6:00pm
- Saturday: 9:00am - 1:00pm
What information Will you need to provide to Welsh Water?
To complete the online form, you Will need t provide the following information about the person that has passed away:
- Name and address of the account holder and their customer reference number - if you have it
- Date of death
- A meter reading - if the property has a meter and it's safe to read
- Details of the executor
- The name(s) of anyone living in, or due to live in, the property
What happens next?
Once Welsh Water have received your form, a member of their customer services team be in touch to let you know what happens next.
Need help with probate after a family member or friend has passed away?
Probate is a complex process, with a great risk for the executor if not executed correctly.
Contact us at Wills Services today for professional probate advice, and help with probate.
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